In 2018, turnover in business services was 33 percent higher than one decade previously. In 2009 and 2010, there was still a decline in turnover generated by business service providers, including law firms, architectural firms, temp agencies and travel agents. Turnover went up year-on-year as of 2011, even by 7 percent on average in the period 2014–2018.

Between 2008 and 2018, turnover in business services was up by 33 percent on average. With the exception of advertising agencies, which recorded a decrease of more than 20 percent, turnover was up in all branches. With 157 percent, the strongest increase was recorded in the travel sector including online services.

At the start of 2019, 1 out of 3 business service providers were facing labour shortages. Five years previously, this was 1 out of 20. The share of companies facing staff shortages was largest among temp and employment agencies (nearly 60 percent). Travel agencies held the lowest share: 12 percent.

In the period 2008–2018, turnover realised by hairdressers was up while the volume (number of haircuts) was down. In 2018, the turnover level was 13 percent higher than ten years previously; the volume was still 6 percent down relative to 2008. Turnover generated by hairdressers has risen continuously since 2013. From 2014, the volume increased every year as well, after years of decline.

Between 2008 and 2018, turnover in the sector temp agencies and employment services, including payrolling, rose by 40 percent. Turnover dropped in 2009, 2010 and 2012, but increased as of 2013 on an annual basis. In 2018, turnover rose by 12 percent, the highest increase over the past decade.